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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

 

Responses September October November
1 Extremely likely 23 127 55
2 Likely 4 16 9
3 Neither likely or unlikely 0 2 3
4 Unlikely 0 0 1
5 Extremely unlikely 1 1 1
6 Don’t know 0 0 0
       
Summary Scores      
Positive 96% 98% 93%
Negative 4% 1% 3%
Neutral  0% 1% 4%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

  • We have upgraded the telephone system 
  • We have employed a salaried GP