Practice Information

Patient Information & Resources

NO-SMOKING POLICY: We operate a no-smoking policy within our premises. CCTV cameras are in operation both inside and outside the surgery premises.

CHAPERONE All patients are welcome to be accompanied at their consultations by a friend or relative, and we will also arrange for a chaperone to be present during a consultation as required by the clinician and/or the patient. Animals are not permitted on the premises other than those accompanying patients who are blind, or who have dogs to assist them with hearing impairment.

PRIVATE ROOM If you would like to speak to a member of staff "in confidence" please ask to go to a private room. 

INTERPRETER Should patients require an Interpreter then this must be organised in advance.

Abusive Behaviour

The practice adopts a Zero Tolerance Policy and reserves the right to remove all violent and abusive patients from its list and will do so in writing in line with NHS and Sefton Primary Care Trust Policy. Patients who persistently do not attend their appointments will also be removed from the practice list in accordance with the practice policy.

Patient Responsibilities

We expect our patients to: